Commerce

Shopify

AI product Q&A for your Shopify storefront

What is Shopify?

Shopify is the leading e-commerce platform powering millions of online stores. Shoppers frequently have questions about product specifications, compatibility, shipping, and policies that could be answered instantly with AI, reducing support load and improving conversion.

Integration

How Kelu works with Shopify

Everything you can do once the integration is connected.

Product and collection indexing

Kelu indexes your Shopify product catalog — titles, descriptions, variants, and collections — keeping it in sync via scheduled updates and product change events.

Store page crawling

FAQs, policy pages, and blog posts on your Shopify store are crawled and indexed alongside product data, enabling comprehensive AI answers.

Widget on product pages

Embed the Kelu widget on product pages so shoppers can ask questions like 'Is this available in size L?' or 'Does this work with X?' and get instant answers.

Helpdesk deflection

Route Shopify-related customer service queries through your Kelu-connected helpdesk to deflect 'where is my order?' and product Q&A tickets automatically.

Setup

How to set it up

1

In Kelu, add a Shopify source and authenticate with your store via the Shopify OAuth flow.

2

Kelu syncs your product catalog and crawls store pages automatically.

3

Embed the chat widget in your Shopify theme using the theme editor's custom HTML block.

Shopify — Frequently Asked Questions

Common questions about connecting Kelu to Shopify.

Yes. Kelu indexes product titles, descriptions, and variant data (size, color, material, etc.) from your Shopify catalog. This allows shoppers to ask variant-specific questions like 'Is this jacket available in XL?' and receive an accurate answer from your actual product data.

Add the Kelu widget script tag to your Shopify theme using the theme editor's custom HTML block or by editing your theme.liquid file directly. The widget can be configured to show only on product pages if preferred.

You configure a sync schedule — daily or more frequently for high-velocity stores. Kelu also supports webhook-triggered syncs on product update events in Shopify, so new and updated products are reflected in the knowledge base quickly.

Yes. Kelu crawls your Shopify store pages including FAQ pages, policy pages, and blog posts alongside the product catalog. This allows the widget to answer shipping, returns, and policy questions using your actual store content.

Yes. Connect your Kelu Shopify knowledge base to your helpdesk integration (Zendesk, Freshdesk, Front). Incoming product Q&A and policy questions can be deflected automatically with AI answers grounded in your product catalog and store content.

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