Deflect support tickets
with AI answers
Give customers accurate answers from your knowledge base wherever they ask — help center widget, Slack, Teams, or in-app. Reduce ticket volume, improve resolution time, and free your support team from repetitive questions.
Built for SaaS support deflection
Answer questions before they become tickets
In-product AI Chat Widget
Customers get answers without leaving your product or help center. Fewer context switches, fewer support tickets, faster resolution.
Slack & Teams Bots
Your customers are already asking questions in Slack or community channels. The Kelu bot answers them with knowledge citations before they escalate.
Support Deflection Analytics
Track how many questions the AI resolves versus how many escalate to your team. Measure ROI in real time.
Knowledge Gap Detection
Every unanswered question is surfaced in your analytics dashboard. Fix the docs gap and prevent the next 100 identical tickets.
Multi-source Knowledge
Combine your help center, product docs, changelog, and public Notion pages into one unified knowledge index.
API for In-app Assistance
Embed the Chat API inside your product dashboard to answer questions in context — not just on the external help center.
How it works
- 1Connect your help center, product docs, changelog, and other sources — Kelu crawls, normalizes, chunks, and embeds everything into one knowledge index.
- 2Drop the chat widget onto your site or help center with a single script tag, or install the Slack bot where your customers already ask.
- 3Customers ask in natural language and get streaming, citation-backed answers synthesized from your content.
- 4Questions the AI cannot answer confidently fall back to your support channel with a configurable message, so no one gets stuck.
- 5Deflection analytics and knowledge gap reports show what resolved without a human — and which docs to write next.
What you get
Typical deflection rates by question type
Based on aggregate data from Kelu customers
Frequently asked questions
How quickly will I see support ticket deflection?
Most customers see measurable deflection within the first week of deploying the widget. The bot and widget start answering questions immediately after the initial crawl completes, typically within 10–15 minutes.
Can Kelu answer questions about my product's pricing or account?
Kelu answers based on what is in your knowledge index. If your pricing page and account management policies are indexed, it can answer those questions.
What happens when a user asks something Kelu cannot answer?
Kelu returns a transparent fallback message rather than hallucinating. You configure the fallback text — typically pointing users to your support channel or a 'contact us' form.
Can I connect Kelu to Intercom or Zendesk?
Yes, via the Chat API. You can call Kelu from your Intercom or Zendesk bot workflow to get an AI answer and surface it to the user before escalating to a human agent.
How do I measure the ROI of Kelu?
The analytics dashboard shows questions answered, deflection rate, customer satisfaction scores, and knowledge gaps. You can track resolved conversations, deflected tickets, and cost savings in real time. Enterprise customers can export this data to any BI tool for custom reporting.
Are answers backed by citations?
Yes. Every answer includes a citations list with the URL, title, and excerpt of each source used, and the answer text cites sources inline. Customers can click through to verify any claim against your actual docs — which is what makes AI answers trustworthy enough for support.
Which knowledge sources can I connect?
Websites, GitHub, Notion, Confluence, Google Drive, OneDrive, Zendesk, Jira, Linear, OpenAPI specs, direct file uploads, and more. Sources sync on a schedule, so answers stay current as your product and docs evolve.
Is there a free plan?
Yes. You can connect a knowledge source and start answering questions free, with no credit card required. Paid plans add higher limits, more sources, and enterprise features like SSO and audit logs.
Start deflecting tickets today
Connect your knowledge base and embed the widget — free, no credit card required.
Get Started Free