AI answers from your
internal knowledge base
Give every employee instant, cited answers from your runbooks, policies, IT knowledge base, and internal wikis — in Slack, Teams, or any surface. Reduce internal helpdesk volume and get new hires productive faster.
Built for internal knowledge ops
Every feature designed around how enterprise teams actually work with internal knowledge
Runbook & Policy AI Search
Index your runbooks, policies, SOPs, and IT knowledge base. Employees get precise answers grounded in your actual internal documentation — not hallucinated advice.
IT Helpdesk Automation
Deflect repetitive IT tickets before they reach your service desk. Kelu answers common requests — password resets, VPN access, software provisioning questions — instantly.
Confluence & OneDrive Connector
Connect your existing Confluence spaces, OneDrive folders, and Notion workspaces. Content stays in sync as your team updates it — no manual re-indexing needed.
Microsoft Teams Bot
Employees ask questions in Teams channels and DMs. The Kelu bot replies with cited answers from your internal knowledge — right where work already happens.
Role-based Knowledge Access
Engineering answers come from engineering runbooks. HR answers from HR policies. Per-knowledge-base permissions ensure each team sees only the knowledge scoped to them.
Onboarding Acceleration
New hires get accurate answers to process, tooling, and policy questions from day one — reducing time-to-productivity without burdening senior staff with repetitive questions.
How it works
- 1
Connect internal sources — Confluence, OneDrive, Notion, Google Drive, and internal wikis. Kelu indexes everything and keeps it current with scheduled syncs.
- 2
Configure access controls by granting each department chat access to its own knowledge bases, so each department sees only the content scoped to its role.
- 3
Deploy the Teams or Slack bot in your workspace so employees can ask questions in the channels they already use.
- 4
Employees get instant, cited answers grounded in your runbooks, policies, and wikis — low-confidence questions fall back to your helpdesk or the right team channel.
- 5
Analytics surface the most common questions and knowledge gaps, so you can close gaps and watch internal ticket volume drop.
What you get
- Deflect repetitive IT and process questions before they reach your service desk.
- New hires self-serve answers from day one instead of pulling senior staff into repeat questions.
- Answers cite the runbook, policy, or wiki page they came from, so advice can be checked at the source.
- Role-based access ensures each team only queries the knowledge scoped to it.
- Content stays current automatically as your team edits Confluence, OneDrive, or Notion.
- Knowledge gap analytics show exactly which internal docs are missing or outdated.
Got questions?
Frequently asked questions
Can Kelu index our internal OneDrive and Confluence sites?
Yes. Kelu has native connectors for both OneDrive and Confluence, and a website source reaches an internal wiki that neither covers. Content is indexed on a schedule and updated incrementally as pages are edited. Access is granted per knowledge base, so employees only see knowledge they are authorized for.
How does access control work for sensitive internal content?
You organize knowledge into knowledge bases (Engineering, HR, Finance, IT, etc.) and grant each person chat access to the ones they need. An employee with access to HR can query the HR knowledge base but not the Engineering one. Access is enforced on every query in Ask; a Slack or Teams bot answers everyone in its channel, so connect each bot only to the knowledge that channel may see.
Can we deploy the Teams bot for all employees without IT bottlenecks?
Yes. The Teams integration is installed once by an admin and becomes available across all channels and DMs in your tenant. Employees can @mention the bot or use a slash command. No per-user setup is required.
What happens when the bot cannot answer a question?
When your sources don't cover the question, Kelu says it can't answer instead of guessing. In Slack you set the bot's "No answer found" message, and a customization's guardrail instructions can point employees to the right team — typically your IT helpdesk or the relevant team channel.
Do you support on-premise or VPN-gated internal content?
Not directly. The crawler reaches pages over the internet. For content behind your VPN, upload files, or sync an S3-compatible bucket (AWS, MinIO, R2 or Wasabi). Contact us to discuss your infrastructure requirements.
Is our internal content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own employees' questions. Content is never shared across customers, and data is encrypted at rest and in transit.
How does content stay up to date as our wikis change?
Sources sync on a schedule and are re-indexed incrementally, so edits to Confluence pages, OneDrive documents, or Notion pages flow into the knowledge index automatically. There is no manual re-upload or re-training step.
Ready to build your internal knowledge assistant?
Connect your first knowledge source free — no credit card required.
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