Enterprise-grade
AI knowledge infrastructure
Everything in Pro, plus the controls large teams ask for: SSO with OIDC or SAML 2.0, source groups, unlimited knowledge bases and questions, a white-label widget and a custom SLA.
Everything you need for enterprise deployment
SSO: OIDC & SAML 2.0
Your team signs in through Okta, Microsoft Entra ID, Google Workspace or any OIDC or SAML 2.0 provider. Kelu picks the connection by your verified email domain, and Require SSO turns off every other sign-in method, except the workspace owner's password, kept in case your identity provider is down.
Roles & Permissions
Owners, admins, members and users. Members see and edit only the knowledge bases they are granted.
Source Groups & Versions
Group sources inside one knowledge base (v1, v2, latest, products or audiences) and choose which groups each widget, form or bot answers from.
Internal Knowledge Stays Internal
Internal knowledge bases have no public surface at all. Restricted documents are hidden from the widget, public API, form deflector and helpdesk replies.
Traces & Activity Log
Every answer is recorded with its question, output, status, latency and token counts, also available from the API. The Activity Log records sign-ins, member and role changes, and API key changes.
Data Controls
PII masking, a conversation retention window or zero data retention, and stored credentials encrypted with AES-256-GCM.
Bring Your Own Model
On every plan, answer on your own OpenAI, Anthropic, Gemini or Amazon Bedrock account, an OpenAI-compatible vendor, or your own model server.
Unlimited Scale
Unlimited knowledge bases, indexed pages, AI questions and team members.
White-label & Custom SLA
Hide the Kelu branding on your widget, with a service level agreed in your contract.
Integrates with your existing enterprise stack
Connect your identity provider, helpdesk, wikis and developer tools from the dashboard. Kelu keeps them in sync from then on.
Identity & Access Management
Single sign-on to the Kelu dashboard, picked by your verified email domain.
Sign in through Okta with an OIDC or SAML 2.0 connection.
Sign in through Microsoft Entra ID.
Sign in through Google Workspace.
Any provider that speaks OpenID Connect or SAML 2.0.
Customer Helpdesks & Ticketing
Kelu reads new tickets and replies, or leaves a private note for your agents in Draft only mode. Below your confidence threshold it posts nothing and tags the ticket.
Answers or drafts on new tickets. Zendesk Messaging chats are coming soon.
Answers or drafts on Intercom conversations.
Checks for new tickets every minute, then answers or drafts.
Answers or drafts on Front conversations, approved by a Front admin.
Connect as a helpdesk, or index completed issues and documents as a source.
Knowledge Sources & Enterprise Wikis
Each source re-syncs on its own schedule, and pages that haven't changed are skipped.
Pages in Confluence Cloud spaces.
Notion pages and databases.
The folders and files you pick.
Markdown docs, code, issues, pull requests and discussions.
Resolved service desk requests, as a source.
Published Knowledge articles and support cases, as sources.
Endpoints and schemas from your API spec.
Your docs site, re-crawled every 24 hours.
Collaboration & Developer Workspaces
Citation-backed answers in chat channels and developer tools.
Mention @Kelu in a channel or thread.
The same answers in Teams chats and channels.
Cursor, Claude and other MCP clients search your knowledge base.
Build answers into your own tools. React and JavaScript SDKs are on npm.
Need a source we don't list?
Tell us what you use. The REST API and MCP server also let you build Kelu answers into your own tools.
Got questions?
Frequently asked questions
What is included in the Enterprise plan?
Everything in Pro, plus unlimited knowledge bases, indexed pages, AI questions and team members; SSO with OIDC or SAML 2.0; source groups; hiding the widget's Kelu branding; and a custom SLA.
How does SSO integration work?
An admin adds an OIDC connection under Settings → SSO, or a SAML 2.0 connection through the API, and verifies the email domain with a DNS TXT record. Your team then clicks Sign in with SSO. Require SSO turns off password, Google and GitHub sign-in for the domain, while the workspace owner keeps password access in case your identity provider is down.
What about compliance?
Our SOC 2 Type II audit is in progress; see the Trust Center for its status. A DPA is available. Controls you can turn on today include PII masking, a retention window or zero data retention, and Bring Your Own Model.
Can you index content behind our corporate VPN?
The crawler reaches pages over the internet. For content behind your VPN, upload files, or sync an S3-compatible bucket (AWS, MinIO, R2 or Wasabi). Talk to us about anything else.
How do custom integrations work?
The REST API and a per-knowledge-base MCP server let you build Kelu answers into your own tools. If you need a source we don't list, tell us.
What are the pricing options?
Enterprise pricing is set per contract. A metered plan billed per answer is also available. Contact sales for a quote.
Ready to get started?
Talk to us about Enterprise, or start free on your own docs today.
Free to start · No credit card required · Contact Sales →