Kelu vs Eesel.ai
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Both platforms answer support questions from your docs and past tickets, inside your helpdesk. eesel is an AI teammate for helpdesks, sold as monthly plans of credits (one per ticket or chat). Kelu is an AI knowledge assistant on a flat monthly plan: one knowledge base answers tickets in Zendesk, Intercom, Freshdesk, Front and Linear, and also powers a docs widget, Slack and Teams bots, an MCP server, and a support form deflector.
Choose eesel if your work is mostly in the helpdesk, you use one Kelu doesn't cover (such as Help Scout or Zoho Desk), and you want an agent that also triages and routes tickets. Choose Kelu if you want a lower flat price, a public REST API and SDKs, and one knowledge base that also runs your docs widget and Cmd+K search, a support form deflector, Slack and Teams bots and an MCP server.
Feature comparison
eesel details come from eesel's own pricing page and docs, listed under the table.
Where Kelu focuses differently
A lower flat price
eesel's plans start at $299 a month for 500 credits. Kelu Pro is $99 a month for 1,000 AI questions, and each ticket answer is one question. There are no overage fees: questions over the quota are refused until the month resets or you upgrade.
More than a helpdesk agent
eesel centres on the helpdesk. Kelu answers tickets in Zendesk, Intercom, Freshdesk, Front and Linear, and also runs your public docs widget with Cmd+K search, a support form deflector, Slack and Teams bots and an MCP server, all from one knowledge base.
Hybrid retrieval + abstention
Vector-only retrieval misses exact-match queries (error codes, SKUs, API names). Kelu combines vector and full-text search with reranking, and its abstention gate declines questions your sources don't cover instead of guessing.
Public developer surface
REST and WebSocket APIs, the hosted widget and an MCP server are on every plan, and React and JavaScript SDKs are on npm. Build custom experiences (mobile, in-product, side panels) without waiting for a native integration.
Got questions?
Frequently asked questions
How does Kelu pricing compare to eesel's credits?
Kelu charges a flat monthly rate ($0 Free / $99 Pro / custom Enterprise) with included question quotas. eesel sells monthly plans of credits, from $299 for 500 credits, where one ticket or chat is one credit and extra credits cost $0.80 each up to your cap.
Does Kelu work as an agent copilot inside my helpdesk?
Yes, in Zendesk, Intercom, Freshdesk, Front and Linear. Draft only mode leaves confident answers as private notes for your agents (on Linear, where a note is a public comment, it replies or tags instead), and in Zendesk a sidebar drafts on request. eesel covers more helpdesks, including Help Scout and Zoho Desk.
Can I move from eesel to Kelu?
Yes. Connect your helpdesk and knowledge sources (docs, Notion, Confluence, Google Drive, OneDrive), run a simulation on your recent resolved tickets, then start in Draft only before you turn on live replies.
How is answer quality measured?
Before go-live, simulations show each answer next to your agent's reply, with a confidence score you review. After it, users rate answers with thumbs feedback, and analytics show feedback ratios and unanswered questions. When your sources don't cover a question, the assistant abstains instead of guessing.
Is my data used to train models?
No. Your connected content and end-user conversations are never used to train models. PII masking and zero retention are available on every plan.
See for yourself
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