FOR SAAS

Scale support without scaling headcount

Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.

Get Started Free Talk to Sales

Challenges in SaaS

Ticket volume grows with every signup

Support volume scales linearly with users while budget does not. Most tickets are how-to questions already answered in your help center — customers just never find them.

Docs lag behind weekly releases

You ship every week, but help articles and macros drift out of date. Customers follow stale instructions, fail, and file tickets about features that changed months ago.

Onboarding friction drives churn

New customers stall on setup questions and wait on CSM email round-trips. Slow time-to-value is your most reliable churn predictor.

How Kelu helps

AI answers everywhere customers ask

The website widget and Slack/Teams bots answer from your help center, docs, and changelog with citations — deflecting tickets at every touchpoint.

Form deflection before the ticket exists

The Support Form Deflector answers questions when users submit your contact form, with confidence scoring so only well-grounded answers deflect.

Data-driven docs from gap analytics

Every unanswered question becomes a prioritized docs backlog item, and doc proposals draft answers for your team to review.

Security & compliance

SSO (OIDC/SAML), workspace audit logs, and per-knowledge-base permissions keep customer-facing and internal knowledge properly separated.

Relevant sources & integrations

Common knowledge sources and integrations for SaaS teams.

Website crawlerZendeskIntercomNotion Slack GitHub YouTube

See all integrations →

Got questions?

Frequently asked questions

How do answers keep up with our weekly releases?

Sources re-sync on a schedule, and GitHub sources can re-index automatically via webhook on every push. When your docs or changelog update, the knowledge base follows — no manual retraining or macro maintenance.

Can we measure how many tickets are actually deflected?

Yes. Deflection and usage analytics show resolved-versus-escalated conversations, question volume, and knowledge gaps, so you can see the impact on ticket volume rather than guessing.

Can we put the assistant inside our product, not just on the marketing site?

Yes. Embed the widget in your app, and a public API supports custom experiences. React and JavaScript SDKs are on npm.

Can we keep internal knowledge separate from customer-facing answers?

Yes. Knowledge bases, per-knowledge-base permissions, and restricted document visibility keep internal runbooks and policies in a permissioned internal assistant, while public surfaces answer only from published content.

How long does setup take?

Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and Kelu crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack bot installs in a few clicks.

Are answers backed by citations?

Yes. Every answer from your docs includes a structured citations list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.

Is my content used to train AI models?

No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.

Is there a free plan?

Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, source groups, and a custom SLA.

Bring AI answers to your SaaS team

Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.

Free to start · No credit card required