Know what your knowledge base is missing
Kelu analytics show which questions succeed, which ones expose knowledge gaps, and which answers readers rated down — so your knowledge base keeps getting better with every interaction.
Six views of knowledge health
From raw question volume to the answers readers rated down
Knowledge Gap Surfacing
Questions Kelu told readers it could not answer from your sources are grouped into topics, giving your documentation team a prioritized list of what to write next.
Self-serve Rate & User Intent
See how many conversations were answered from a source without pushback, split by intent. Filter Conversations by intent to read the exact words your users use.
User Feedback
Readers rate any answer thumbs up or down. Negative feedback shows the question and the answer that failed.
Citation Coverage
The share of answers that cite at least one of your sources.
Daily Trends
Track conversations and messages day over day, and spot the effect of a docs update or a new release.
Latency in Traces
Latency is recorded for every answer. Sort by it to find the slowest answers in each knowledge base.
See how well your answers hold up
Kelu records whether each answer cited your sources, and readers can rate any answer. When your sources don't cover a question, Kelu says so instead of guessing, and the question shows up as a gap.
- Citation coverage: answers that cite at least one source
- Feedback: thumbs up or down on any answer
- Traces: the question, answer, latency and tokens behind each answer
Find weak answers, then fix the content behind them
Coverage gaps you can act on
Questions Kelu could not answer from your sources are grouped into topics by week, month or quarter. Export them to CSV.
Feedback on every answer
Readers rate answers thumbs up or down. Answers rated down show up with your knowledge gaps.
A trace for every answer
Traces record the question, the answer, its status, latency and token counts, in the dashboard and from the API.
You choose what is kept
Owners and admins can keep conversations forever, for 30, 90 or 365 days, or not at all with zero data retention.
Got questions?
Frequently Asked Questions
Common questions about Kelu Analytics
Conversations are kept forever by default. On any plan, owners and admins can set a 30, 90, or 365-day retention window, or zero data retention.
Yes. Traces are available from the API as JSON, and Coverage Gaps export to CSV. You can pipe data into your own BI tools, Datadog, or Grafana dashboards.
Questions where Kelu said your sources did not cover them, plus answers readers rated unhelpful. These are the questions your knowledge base fails to address — the most actionable signal for improving your content.
Start learning from your questions
Analytics are available on all plans from day one.
Free to start · No credit card required