Answer shoppers before they abandon
Shipping, returns, sizing, and order-status questions answered instantly from your store content.
Challenges in E-commerce
WISMO dominates your queue
"Where is my order?" and returns questions are the bulk of tickets, spike during sales seasons, and require agents to look things up in yet another admin tool.
Pre-purchase questions go unanswered
Shoppers with a sizing or compatibility question at 11pm do not wait for email support — they abandon the cart and buy elsewhere.
Seasonal spikes break support staffing
Black Friday triples ticket volume for two weeks. Hiring and training seasonal agents for a spike is expensive and slow.
How Kelu helps
Product knowledge from your store content
The website crawler indexes product pages, policies, and FAQs from your storefront, so sizing, shipping, and returns questions get instant cited answers around the clock.
Elastic capacity for peak season
AI answer capacity does not need hiring or training — deflection analytics show how much of the seasonal spike never reached a human.
Relevant sources & integrations
Common knowledge sources and integrations for E-commerce teams.
Frequently asked questions
Does it work with a Shopify or Webflow storefront?
Yes. The website crawler indexes any storefront — Shopify, Webflow, WooCommerce or custom — covering product pages, policies, and FAQs, so sizing, shipping, and returns questions get cited answers around the clock.
Can shoppers ask in their own language?
Yes. Kelu answers in the language of the question while retrieving from your store content, even if it is English-only, with citations back to the original pages — and language analytics show which markets are asking what.
How does it handle Black Friday-level spikes?
AI answer capacity scales with traffic — there is no agent hiring or training in the loop. Deflection analytics show how much of the seasonal spike was resolved without reaching a human.
How long does setup take?
Most teams are live the same day. Connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and Kelu crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack/Discord bots install in a few clicks.
Are answers backed by citations?
Yes. Every answer includes a structured citations list with the URL, title, and excerpt of each source used, so users can click through and verify any claim against the original document.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit.
Is there a free plan?
Yes. The Free plan includes 1 knowledge base and 100 AI questions per month — no credit card required. Pro comes with a 14-day free trial, and Enterprise plans add SSO, audit logs, and advanced governance features.
Other industries
SaaS
Deflect tickets, unblock onboarding, and turn your help center into an answer engine that keeps up with weekly releases.
Fintech
In financial services, a wrong AI answer is a compliance incident. Kelu grounds every answer in your approved content with citations and audit trails.
Healthcare
Answer portal, billing, and policy questions from approved content only — with the privacy controls health organizations require.
Bring AI answers to your E-commerce team
Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.
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