Kelu vs My AskAI
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My AskAI is an AI support agent that works inside the helpdesk you already use, such as Zendesk, Intercom, Freshdesk or Freshchat. It is priced by plan plus usage per ticket, and it can also look up customer data and take actions like refunds. Kelu is an AI knowledge assistant: one knowledge base that answers with citations on your website, in Slack and Teams, over MCP, and inside your helpdesk. This page compares retrieval, sources, surfaces and pricing.
Choose My AskAI if your main goal is an AI agent inside Zendesk, Intercom or Freshdesk that answers tickets, looks up orders and takes actions, and per-ticket pricing suits you. Choose Kelu if you want one cited knowledge base that answers on your docs site, in Slack, Teams and AI tools over MCP, and in your helpdesk, with a free plan and an enforced abstention gate.
Feature comparison
My AskAI facts come from My AskAI's own website: home, pricing, features and helpdesk integration pages.
Where Kelu focuses differently
More surfaces, one product
Kelu answers from the same knowledge base on your website widget, in Slack and Microsoft Teams, in AI tools over MCP, through the API, and inside your helpdesk. My AskAI is built around the helpdesk; Slack, Teams and API access are an add-on on its Pro plan.
Hybrid retrieval with abstention
Vector-only search can miss exact terms such as SKUs, error codes and API names. Kelu combines vector search, full-text search and reranking. When your sources don't cover a question, it says it doesn't know and shows no citations, instead of guessing.
Broader source coverage
24 source types, including GitHub, Jira, Linear, Discourse, Stack Overflow, YouTube and OpenAPI specs, plus Zendesk tickets, Jira Service Management requests and Salesforce Cases. It handles developer docs and internal knowledge as well as help-center articles.
Pricing per plan, not per ticket
Kelu's plans include a set number of questions a month, with a free plan to start. My AskAI charges a plan fee plus usage per ticket, which can suit high-volume helpdesks that want to compare against per-resolution pricing.
Got questions?
Frequently asked questions
Is Kelu a good replacement for My AskAI?
It depends on the job. If you want an AI agent that answers and acts inside your helpdesk, looking up orders or processing refunds, My AskAI is built for that. If you want cited answers from your docs on several surfaces (widget, Slack, Teams, MCP, form deflection and the helpdesk) from one knowledge base, Kelu covers more of those on one plan.
Does Kelu cite its sources?
Yes. Every answer carries numbered citations to the pages it used. When retrieval doesn't find enough coverage, the assistant says it doesn't know and shows no citations, rather than making something up.
How does pricing compare?
Kelu has a free plan (100 questions a month). Pro is $99 a month, or $79 a month billed yearly, for 1,000 questions and 5 knowledge bases, with a 14-day free trial. Enterprise is custom. My AskAI has no free plan: Pro is $199 a month ($130 billed yearly) with 1,000 tickets, Scale is $499 a month, Enterprise starts at $999 a month, and extra tickets cost about $0.10 to $0.12 each. It offers a 30-day free trial.
Can I migrate from My AskAI?
Yes. Add the same sources in Kelu (websites, files, Notion, Google Drive, Confluence, OneDrive, Zendesk), then connect Support Ticket AI to your helpdesk or add the widget to your site. Draft only mode and Simulations let you check answers on real tickets before anything reaches a customer.
Is my data used to train models?
No. Content you connect and end-user conversations are never used to train models. PII masking and zero retention are available on every plan.
See for yourself
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