Kelu vs Perplexity Enterprise
Perplexity Enterprise is an internal enterprise search product with an AI-generated answer layer over public web results and your connected sources. Kelu is a docs-and-support assistant with a customer-facing widget, Slack / Discord / Teams bots, MCP, and Support Ticket AI — priced for teams, not just enterprise buyers.
Feature comparison
Information about Perplexity Enterprise is drawn from Perplexity's public product and pricing pages.
Where Kelu focuses differently
Built for customer-facing use, not just internal search
Perplexity Enterprise is an internal-search product — great for employees querying the org's tools. Kelu ships a customer-facing widget, form deflector, and Support Ticket AI so the same knowledge base also answers your customers on your site and in your helpdesk.
Grounded only in your content
Perplexity's model blends internal results with the open web. That's useful for research; it's a liability for support answers (a public-web result about your competitor's product is not the answer to give). Kelu is strictly grounded in your indexed knowledge, with an abstention gate for anything outside.
MCP, form deflector, and Support Ticket AI
Kelu includes an MCP endpoint per knowledge base (Cursor, Claude, ChatGPT), a form deflector that stops questions from becoming tickets, and Support Ticket AI inside every major helpdesk. Perplexity Enterprise focuses on search + Q&A inside chat.
Team-priced, not enterprise-only
Perplexity Enterprise is priced per-seat for enterprise buyers. Kelu has a free tier, $99/mo Pro, and Enterprise custom — so a 5-person team can start, and a 500-person org can scale, without renegotiation.
Frequently asked questions
Should I use Perplexity Enterprise or Kelu?
If your use case is 'let employees search across our SaaS tools and the open web', Perplexity is well-suited. If your use case is 'answer questions from our docs on our site, in Slack/Teams/Discord, and inside our helpdesk', Kelu is purpose-built for it.
Can I use both?
Yes — they solve different jobs. Perplexity as an internal-search tool for employees; Kelu as the docs/support assistant your customers and support team see.
Does Kelu ever answer from the public web?
No. Answers are generated strictly from your indexed knowledge, cited from source passages. When retrieval confidence is low the assistant abstains instead of pulling in web results.
How does pricing compare?
Perplexity Enterprise is per-seat, enterprise-priced. Kelu is flat monthly: Free (100 questions), Pro $99/mo (1,000 questions, 5 KBs), Enterprise custom. No per-seat on customer-facing surfaces.
Do I lose search quality by using a docs-focused product?
For docs and support Q&A, no — hybrid retrieval + reranking + abstention are the right stack. For 'search across everything the company uses', Perplexity's positioning is more general.
See for yourself
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