Kelu vs Perplexity Enterprise
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Perplexity Enterprise is an AI research and answer product for employees. It searches the web, your team's files and 400+ connected work apps, and its Computer agents can carry out tasks. Kelu is a docs-and-support assistant that answers only from your indexed content, with a customer-facing widget, Slack and Teams bots, MCP, and Support Ticket AI inside your helpdesk.
Choose Perplexity Enterprise if your employees need research across the web, their files and work apps, with agents that can do the follow-up work. Choose Kelu if you need answers grounded only in your own docs, for customers as well as staff — on your website, in your helpdesk, in Slack and Teams, and over MCP — on a flat plan rather than per seat.
Feature comparison
Information about Perplexity Enterprise is drawn from Perplexity's own product pages, pricing page and help center.
Where Kelu focuses differently
Built for customer-facing use, not just internal research
Perplexity Enterprise helps employees research across the web and the company's tools. Kelu ships a customer-facing widget, a form deflector and Support Ticket AI, so the same knowledge base also answers your customers on your site and in your helpdesk.
Grounded only in your content
Perplexity can search the open web next to your files and apps. That's useful for research; for support answers it's a risk (a web result about someone else's product is not the answer to give). Kelu answers only from your indexed knowledge, and says it doesn't know when that doesn't cover the question.
MCP, form deflector and Support Ticket AI
Kelu includes an MCP server per knowledge base (Cursor, Claude, ChatGPT), a form deflector that answers questions before they become tickets, and Support Ticket AI inside Zendesk, Intercom, Freshdesk, Front and Linear. Perplexity Enterprise focuses on research, answers and agent tasks for your own staff.
Flat plans, not per seat
Perplexity Enterprise is priced per employee seat. Kelu has a free plan, Pro at $99 a month with 10 team members included, and custom Enterprise — and readers of your widget or bots are never seats.
Got questions?
Frequently asked questions
Should I use Perplexity Enterprise or Kelu?
If your use case is 'let employees research across our work apps and the open web', Perplexity is well suited. If your use case is 'answer questions from our docs on our site, in Slack and Teams, and inside our helpdesk', Kelu is built for it.
Can I use both?
Yes — they solve different jobs. Perplexity as a research tool for employees; Kelu as the docs and support assistant your customers and support team see.
Does Kelu ever answer from the public web?
No. Answers come only from your indexed knowledge, with numbered citations to the source. When your sources don't cover a question, the assistant says it doesn't know and shows no citations, instead of pulling in web results.
How does pricing compare?
Perplexity Enterprise is per seat: Enterprise Pro is $40 a month ($400 a year) and Enterprise Max $325 a month ($3,250 a year), with custom quotes above 250 seats. Kelu is flat: Free (100 questions a month), Pro $99 a month or $79 billed yearly (1,000 questions, 5 knowledge bases, 10 team members), Enterprise custom. No per-seat charge on customer-facing surfaces.
Do I lose search quality by using a docs-focused product?
For docs and support Q&A, no — hybrid retrieval, reranking and abstention are the right stack. For 'search across everything the company uses, plus the web', Perplexity is the more general tool.
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