What is Front?
Front is the shared inbox and customer communication platform used by operations and support teams that need to manage email, SMS, and chat from a unified collaborative interface. Teams often handle high volumes of repetitive questions that are ideal candidates for AI assistance.
How Kelu works with Front
Everything you can do once the integration is connected.
AI reply drafts in shared inboxes
Kelu generates suggested replies for incoming messages in Front based on your knowledge base, reducing the time agents spend composing responses.
Confidence-gated automation
Only high-confidence answers are surfaced to agents or sent automatically. Low-confidence cases are flagged for human review.
Inbox-level control
Kelu only answers in the Front inboxes you pick. Every other conversation is left alone.
Labelled drafts and cited replies
Drafts are filed as internal comments labelled with their confidence, and automated replies link to their sources.
How to set it up
- 01
Add a Front helpdesk integration in Kelu, click Connect Front, and approve as a Front admin.
- 02
Select the inboxes where AI assistance should be active.
- 03
Configure confidence thresholds and decide whether AI suggestions are surfaced to agents or sent automatically.
Related integrations
Zendesk
Ingest Zendesk Guide help-center articles as a knowledge source, auto-draft ticket replies, deflect repetitive tickets, and surface knowledge base answers in the agent view.
Freshdesk
Surface AI reply drafts and automate ticket deflection in Freshdesk with Kelu's confidence-gated automation.
Jira Service Management
Index resolved service desk requests, with the replies that resolved them, and Jira project issues with their comments, so answers can cite how your team solved it before.
Got questions?
Front — Frequently Asked Questions
Common questions about connecting Kelu to Front.
Kelu integrates with Front shared inboxes across email, SMS, and chat channels. You can enable AI assistance selectively per inbox, so high-volume repetitive channels benefit from automation while custom or sensitive inboxes remain fully manual.
Yes, with Draft only turned off. When Kelu's confidence in an answer clears the threshold you set, it sends the reply without agent review. With Draft only on, that answer becomes an internal comment for an agent to review instead. Below the threshold, nothing is posted and the conversation gets the escalation tag for your team.
No. The agent assist sidebar is available in Zendesk only. In Front, Kelu files its drafts as internal comments on the conversation for agents to review.
Click Connect Front in Kelu and approve as a Front admin, in the same browser. Kelu does not accept a pasted Front API token.
Every draft is filed as an internal comment labelled with its confidence, and every automated reply links to its sources. The integration's Connection & Analytics tab shows 30-day totals for tickets, deflections, and average confidence. This supports quality assurance for your support operations.
Ready to connect Front?
Start free, no credit card required. Connecting Front needs the Pro plan, which comes with a 14-day free trial.