Answer repeated questions in Slack and Teams
The bot answers the 50th 'how do I install this?' so you don't.
Your community Slack or Discord gets the same questions daily, and answers scroll away within hours — chat is where knowledge goes to die. Team members and champion users burn out repeating themselves, and response quality depends on who happens to be online.
Kelu's Slack and Microsoft Teams bots answer community questions instantly with citations to your docs, consistently and around the clock. Recurring questions surface in gap analytics, telling you exactly which docs page or FAQ entry would eliminate the next hundred repeats.
How it works
- 01
Index your docs, FAQ, and guides as sources.
- 02
Install the Slack or Microsoft Teams bot in your community channels.
- 03
The bot answers questions instantly with citations, consistently, at any hour.
- 04
Recurring questions surface in gap analytics so you can write the page that ends the repeats.
What you get
- Answer the 50th 'how do I install this?' without a human doing it.
- Give every community member the same quality answer regardless of who is online.
- Preserve answers as citations to docs instead of chat messages that scroll away.
- Identify which single docs page would eliminate the next hundred repeats.
Features that make it work
Got questions?
Frequently asked questions
How does the bot behave in a busy channel?
The Slack bot responds to mentions and its slash command; the Microsoft Teams bot handles mentions the same way. Answers are cited and posted in context, so channels stay useful rather than noisy.
Will the bot answer things it should not?
It only answers from your indexed sources and falls back transparently when confidence is low — it does not improvise on topics outside your knowledge base.
How is bot access secured?
Bot integrations are configured per workspace with verified webhooks — Slack requests are HMAC-verified and Teams messages carry a verified Bot Framework token — so only legitimate platform traffic reaches your knowledge.
How long does setup take?
Most teams are live the same day. You connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and Kelu crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack bot installs in a few clicks. There is no model to fine-tune and no infrastructure to run.
Are answers backed by citations?
Yes. Every answer from your docs includes a structured citations list with the URL, title, and excerpt of each source used, and the answer text cites sources inline. Users can click through to verify any claim against the original document — which is what makes the answers trustworthy enough for support, sales, and internal use.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit. Enterprise plans add OIDC/SAML SSO, a widget without Kelu branding, and a custom SLA.
Which knowledge sources can I connect?
24 source types: websites, GitHub (docs files, source code, issues, pull requests, discussions), Notion, Confluence, Google Drive, OneDrive, Zendesk (Help Center and solved tickets), Jira, Jira Service Management, Linear, Salesforce Knowledge articles, Salesforce Cases, Discourse, Stack Overflow for Teams, YouTube, OpenAPI specs, S3, curated Q&A, and direct file uploads (PDF, DOCX, XLSX, CSV, Markdown, TXT, HTML). Sources sync on a schedule, and GitHub sources can re-index automatically via webhook on every push.
What happens when the AI is not confident in an answer?
Answers are grounded in your sources. When they do not cover a question, Kelu returns a transparent, configurable fallback — typically pointing users to your support channel — instead of guessing. Those unanswered questions are logged in knowledge gap analytics so you can close the gap in your docs.
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Learn moreReady to answer repeated questions in Slack and Teams?
Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.
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