Give sales engineers instant technical answers
Accurate security, architecture, and limits answers on live calls.
On live prospect calls, sales engineers get asked about rate limits, data residency, and SOC 2 scope — and "let me get back to you" kills momentum. Wrong answers are worse: they surface in procurement and blow up deals.
The internal Ask assistant gives your sales team cited answers from product docs, security documentation, and past RFP answers in seconds — in the dashboard or in Slack mid-call. Knowledge base permissions keep internal-only pricing and roadmap knowledge scoped to the teams that should see it in Ask; a Slack bot answers everyone in its channel.
How it works
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Index product docs, security documentation, and past RFP answers into an internal knowledge base.
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Scope access with per-knowledge-base chat permissions and restricted document visibility.
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Sales engineers ask via the dashboard or Slack — mid-call if needed.
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Answers arrive in seconds with citations they can verify before repeating to a prospect.
What you get
- Answer rate-limit, residency, and architecture questions on the live call.
- Stop 'let me get back to you' from killing deal momentum.
- Prevent wrong answers from surfacing in procurement later — citations enable verification.
- Keep internal-only pricing and roadmap knowledge scoped to the right teams.
Features that make it work
Got questions?
Frequently asked questions
Can sales use this during a live call?
Yes — the Slack bot and dashboard Ask assistant return cited answers in seconds, fast enough to answer mid-conversation rather than in a follow-up email.
How do we keep sensitive material out of the wrong hands?
Per-knowledge-base chat permissions control who can query which knowledge base, and restricted document visibility keeps sensitive docs available only to workspace members and Slack or Teams bot channels — never through public surfaces.
How do answers stay accurate as the product changes?
Sources re-sync on a schedule, so answers track current docs. Citations let SEs confirm the source and its recency before repeating a claim to a prospect.
How long does setup take?
Most teams are live the same day. You connect a source — a docs URL, GitHub repo, Notion workspace, or a file upload — and Kelu crawls, normalizes, chunks, and embeds the content automatically. The website widget is a single script tag, and the Slack bot installs in a few clicks. There is no model to fine-tune and no infrastructure to run.
Are answers backed by citations?
Yes. Every answer from your docs includes a structured citations list with the URL, title, and excerpt of each source used, and the answer text cites sources inline. Users can click through to verify any claim against the original document — which is what makes the answers trustworthy enough for support, sales, and internal use.
Is my content used to train AI models?
No. Your indexed content, embeddings, and conversations are isolated to your workspace and are only used to answer your own questions. Content is never shared across customers, and data is encrypted at rest and in transit. Enterprise plans add OIDC/SAML SSO, a widget without Kelu branding, and a custom SLA.
Which knowledge sources can I connect?
24 source types: websites, GitHub (docs files, source code, issues, pull requests, discussions), Notion, Confluence, Google Drive, OneDrive, Zendesk (Help Center and solved tickets), Jira, Jira Service Management, Linear, Salesforce Knowledge articles, Salesforce Cases, Discourse, Stack Overflow for Teams, YouTube, OpenAPI specs, S3, curated Q&A, and direct file uploads (PDF, DOCX, XLSX, CSV, Markdown, TXT, HTML). Sources sync on a schedule, and GitHub sources can re-index automatically via webhook on every push.
What happens when the AI is not confident in an answer?
Answers are grounded in your sources. When they do not cover a question, Kelu returns a transparent, configurable fallback — typically pointing users to your support channel — instead of guessing. Those unanswered questions are logged in knowledge gap analytics so you can close the gap in your docs.
Related use cases
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Let evaluating teams answer their own deep-dive questions.
Answer RFPs and security questionnaires faster
Draft questionnaire answers from your compliance docs.
Ready to give sales engineers instant technical answers?
Connect your knowledge sources and see cited AI answers in minutes — free, no credit card required.
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