Linear
Index completed Linear issues and docs, and answer new issues with AI
What is Linear?
Linear is the project management and issue tracking tool used by modern engineering teams. Kelu integrates with Linear in two ways: as an ingestion source that indexes completed issues, comments, and Linear project documents into a searchable knowledge base, and as a helpdesk integration that answers new Linear issues from your knowledge base.
How Kelu works with Linear
Everything you can do once the integration is connected.
Completed issues and docs ingestion
Kelu indexes completed Linear issues — with their status, labels, description, and comments — plus the Linear documents the API key can see. Your resolved issue history becomes a searchable knowledge base for your team.
Answers on new issues
Connect Linear and Kelu answers new issues: a reply when it is confident, and your escalation label otherwise. Draft only is not offered on Linear, because a note there is a public comment the reporter can read.
Confidence threshold
Kelu replies only when its confidence is at or above your threshold. Below it, Kelu writes nothing and leaves the issue to your team with the escalation label.
How to set it up
- 1
Add a Linear source in Kelu using your Linear API key. Optionally list the Team keys to index.
- 2
Kelu indexes completed issues, comments, and Linear documents on the first sync and re-syncs every 10 minutes as new issues are completed.
- 3
To answer new issues, open Integrations > Helpdesk automation, add Linear, and click Connect.
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View detailsGot questions?
Linear — Frequently Asked Questions
Common questions about connecting Kelu to Linear.
Yes. Kelu ingests completed Linear issues — including titles, descriptions, status, labels, and comments — and indexes them as structured knowledge documents. This makes your team's accumulated problem-solving history available as a citable knowledge base.
When a new issue arrives, Kelu answers it from your knowledge base with a comment when it is confident, or adds your escalation label when it is not. There is no Draft only mode on Linear: a note there is an ordinary comment that the reporter can read. There is no knowledge panel inside the Linear issue view; agent assist is available in Zendesk only.
No. Kelu replies only at or above your confidence threshold. Below it, Kelu posts nothing and adds your escalation label so your team picks the issue up.
The Linear source uses a Linear personal API key (lin_api_…), which grants read access to the issues and documents needed for ingestion. The helpdesk integration connects with Connect Linear instead: Kelu does not accept a pasted key for it.
Ready to connect Linear?
Start free, no credit card required. Connecting Linear needs the Pro plan, which comes with a 14-day free trial.